Privacy policy

Who we are

Holdline provides Holdline, an app for recording fire door and passive fire protection surveys, installations and inspections. In this policy "we" means Holdline.

Visitors to this website

We don't use cookies, tracking pixels or advertising tools on this website. To see how many people visit, we count visits using a code made from your internet address and browser that changes every day. We never store your internet address itself, and we can't use the code to identify you.

If you fill in a form (to book a demo, ask a question or start a trial), we keep what you send us: your name, company, email address, phone number and message. We use it only to reply to you and, if you start a trial, to set up your account. We keep enquiries for up to two years unless you become a customer.

Our customers

When a company uses Holdline, we hold the details of the people who log in (name, email address, job title and when they last logged in) so they can use the service, and so we can give support and send account emails.

The records our customers keep in Holdline

Our customers keep their own records in Holdline: sites, plans, photos, signatures and sometimes residents' names and contact details. For that information our customer is the controller and we are their processor. We only use it to provide Holdline to them, under the data processing terms in our Terms of Service, and never for anything else.

Where it's kept

Holdline runs on servers in the European Union (Germany), provided by Hetzner Online GmbH. Backups are kept in the same region. Data is encrypted while it travels over the internet.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Email us using the contact form on this website and we'll reply within one month. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Changes

If we change this policy we'll update the date below and, where the change matters, tell our customers by email.